01Delete your account from the app
This is the fastest route and the one we recommend. It needs no email, no support ticket and no waiting for us to reply.
- Open ArenaPilot on Android and sign in as the facility owner.
- Go to Profile → Account.
- Scroll to Danger zone and tap Delete account.
- Read what will be removed, tick the acknowledgement, and type your facility’s name to confirm.
You are signed out immediately and the deletion is scheduled. Nothing else is required from you — it completes on its own.
Owners only
02If you cannot access the app
Lost the phone, changed number, or can no longer sign in? Ask us directly and we will do it for you.
- Email info@arenapilot.in with the subject Delete my account, or call +91 93856 21610.
- Tell us your facility name and the mobile number or email the account was registered with. That is all we need — please do not send us any other personal details, and never send us a password or a one-time code.
- We verify that the request genuinely comes from the account owner before we act. This protects you from someone else deleting your facility.
- Once verified we start the same 15-day deletion described below and confirm in writing.
03What happens, and when
| When | What happens |
|---|---|
| Immediately | Your account is locked. You and all of your staff are signed out and can no longer sign in. Your facility stops being reachable from the app and the web dashboard. |
| Days 1–15 | A grace period. Nothing is erased yet, so an accidental or malicious deletion can still be reversed — contact us and we will restore the account exactly as it was. |
| Day 15 | Permanent, automatic and irreversible erasure. This runs on its own; it does not wait for anyone at ArenaPilot to approve it. |
This cannot be undone
04What is deleted
On day 15 the following are erased permanently from ArenaPilot’s live systems, and age out of our backups within 30 days after that:
- Your sign-in account — the Firebase Authentication identity behind your mobile number and any linked Google account, deleted outright.
- Your facility — its name, contact details, address, operating hours, settings, branding and registration links.
- Everyone in it — every member record and their personal details, custom fields, membership history, attendance and enquiry records.
- Everything financial in the facility — the payments, invoices, expenses, revenue reports and payment audit history your facility recorded.
- Your staff — every staff record and every staff sign-in account belonging to your facility.
- Your plans and catalogue — membership plans, pricing, products and services.
05What we keep, and why
We keep as little as the law allows. Two things survive a deletion, and neither of them contains your members’ personal details.
| What | Why | How long |
|---|---|---|
| A deletion record: that a facility was deleted, and when. | So we can prove a deletion request was honoured, and detect abuse of the deletion flow. It holds no member, contact, or payment detail. | Retained as an operational audit record. |
| Our own tax and accounting records of subscription payments you made to ArenaPilot. | Indian tax and companies legislation requires a business to retain records of the money it received. These are ArenaPilot's records of what you paid us — not your facility's records of what your members paid you, which are deleted in full. | Up to 8 years, as required by law. |
Your payment provider may also independently retain transaction records under its own regulatory obligations. That is outside ArenaPilot’s control and applies to any business you pay online.
06If you are a member of a facility, not its owner
ArenaPilot is business software. If a gym, turf, court or academy registered you as a member, that facility decides what it records about you and why — we only process it on their instructions.
- Ask the facility directly to correct or delete your member record. They can do it themselves in seconds.
- If they will not, or you cannot reach them, write to info@arenapilot.in and we will help them fulfil your request.
Deleting an ArenaPilot account is a different thing from deleting a member record: the first belongs to the person who runs the facility, the second to someone who trains there.
07More detail
Our Privacy Policy explains everything else — what we collect, who processes it, how long we keep it and the rights you have over it. For anything not answered here, write to info@arenapilot.in or call +91 93856 21610.
Application
This page applies to the ArenaPilot Android application (com.arenapilot.app) and to the ArenaPilot web dashboard. Both use the same account and the same deletion process.